Ethics and Integrity
Ethics and Integrity
We are committed to neutrality and integrity in every relationship we hold. Our Code of Ethics and Conduct and our policies guide how we operate.
File a report
An external, independent and confidential channel, open to anyone.
Code of Ethics and Conduct
It applies to our team, to suppliers, partners and platform Participants.
When to use the Whistleblowing Channel
- To report a suspicion or evidence of a violation of the Code, of GasHub's policies or of the law. The types of conduct are listed in the channel itself.
The channel is not an emergency service. If there is a risk to life, contact the public emergency services.
When to use other channels
- Questions about the Code and the policies, or matters that are not reports: [email protected].
- Commercial questions, technical support and service complaints: contact our team.
Filing a report known to be false violates the Code and may constitute false accusation under article 339 of the Brazilian Penal Code.
Policies
Public documents of our Integrity Program.
Anti-Corruption and Public Sector Relations Policy
Gifts, Hospitality, Donations and Sponsorships
Prevention of Conflicts of Interest
Privacy and Data Protection
The documents are published in Portuguese.
Frequently asked questions
How the Whistleblowing Channel works.
Who can file a report?
Anyone: employees, contractors, suppliers, platform Participants and the general public.
How do I file a report?
Through the Whistleblowing Channel website. For questions, or for matters that are not reports, write to [email protected].
What should I include?
What happened, when, where and who was involved and, if available, witnesses and documents. Nothing is required, but this information helps the investigation. You can attach photos, documents, audio and video.
Can I report without identifying myself?
Yes. If you do identify yourself, your name is restricted to those investigating the case and is never disclosed to the person reported.
Who receives the report?
An external, independent company, which forwards it only to those responsible for the investigation.
Can I face retaliation?
No. GasHub prohibits retaliation against anyone who reports in good faith. Bad-faith reports, made to harm someone or to obtain an advantage, are treated as serious misconduct.
How do I follow up on my report?
With the case number generated at registration, in the channel itself. To protect the investigation, we do not disclose its details.
How long does an investigation take?
It depends on the complexity of the case. Every report is followed through to a conclusion and, if confirmed, the appropriate measures are applied.